Frequently Asked Questions
WHAT ARE YOUR RUGS MADE FROM?
Each one-of-a-kind handwoven reversible rug is made from high-quality recycled Pendleton Mills wool selvage (the trimmed edges of Pendleton blankets) and a cotton warp. The rugs have a 1" woven cotton hem on the ends, which is open on both sides to allow a rod to be inserted for hanging, if desired.
HOW DO I CARE FOR MY RUG?
Handwoven wool rugs are made to last when given the following care:
Shake rug out or vacuum with a smooth attachment.
Use a non-slip pad underneath rug if placed on a wood or tile floor.
Spot clean gently with mild soap and water.
Dry cleaning recommended.
If you choose to wash your wool rug, please consider one of these options:
1. SOAK: Shake out rug before washing. Gently soak rug in COLD water (no detergent) by hand or in a washing machine. Squeeze excess water out by rolling in towels, or spin dry on low in washer. Lay flat to dry away from sun.
2. HAND WASH: Shake out rug. Soak in COLD water with Woolite for several minutes without rubbing . Squeeze suds gently through rug, then rinse thoroughly in cold water. Squeeze excess water out by rolling in towels, or spin dry on low in washer. Lay flat to dry away from sun.
3. GENTLE MACHINE WASH: Shake out rug. Wash in COLD water on GENTLE cycle in front loading washer (NO agitator) with Woolite. Rinse in cold water, then spin dry on low. Lay flat to dry away from sun.
IMPORTANT: Use as little agitation as possible when washing. DO NOT dry your rug in a dryer. Your rug is primarily made of Pendleton wool (and some cotton), so please treat it as you would a fine wool sweater.
4. CLEAN YOUR RUG IN THE SNOW: This is frequently done in Scandinavian countries. It really works! Follow this link for instructions. Here are a few additional tips from experienced rug weavers: 1. You want dry light powder, not heavy wet snow. If you can easily make a snowball, do not attempt this. 2. Snow doesn't get stuck on the carpet if you let it cool outdoors before touching the snow. 3. Lay your rug on clean snow, then beat your rug several times on both sides and keep using new snow. Beating lets debris/dust freeze and fall out. Then pile some snow on top and leave for ~5-10 minutes to help brighten and deodorize. 4. Shake off excess snow and hang the rug outside for a couple of hours. Not only does this kill off dust mites & any carpet beetles, it allows sublimation of any remaining snow, so the rug is dry when brought indoors.
WHAT IF A RUG IS OUT OF STOCK?
If you wish to purchase a rug that has already sold out, we may be able to make another one for you! Please contact us to see if we have those colors available, and we will do our best to fast track weaving it for you.
DO YOU DO CUSTOM ORDERS?
Yes! We are happy to work with you to create a custom rug to suit your particular needs and color scheme. Rugs can be of any length, with widths of either 24" and 30" available. I can weave a different width (up to 40") for an additional fee. Please feel free to get in touch!
WHAT IS YOUR SHIPPING POLICY?
Domestic Shipping Within the United States: All orders are carefully packaged and shipped within 3 business days once payment has been confirmed via PayPal. Orders are shipped via USPS Priority Mail with tracking. Please note that delays in shipping may occur during the holidays. Please be sure your shipping address is correct; if an item is returned as undeliverable, you are responsible for the cost of reshipping it. Windy Hill Weavers is not responsible for items lost or damaged during shipping. International shipping is not offered at this time.
WHAT IS YOUR RETURN POLICY?
Due to the unique nature of each rug, Windy Hill Weavers' sales are final. We guarantee the quality and craftsmanship of our products. Please review all the images of the rug you desire, and carefully note measurements before placing your order. The actual color of your rug may differ slightly from what you see on your screen, as all monitors display colors a little differently. If you have any questions, please feel free to contact us, and we will be happy to provide more information or photos. Customer satisfaction is our top priority, and we want you to feel confident about your purchase from Windy Hill Weavers.
DO YOU OFFER GIFT CARDS?
Gift cards will be coming soon!